Documentation Gaps
Auditors and assessors evaluate how controls operate in practice — not just whether a policy exists. Most general IT providers rarely produce the structured, traceable evidence that regulated environments require.
Organizations cannot afford unplanned downtime, unsecured systems, or IT operations that fall outside documented controls. SLBNow delivers structured, compliance-integrated IT managed services built for environments where governance matters — defense contractors and commercial organizations alike.
Commercial MSPs are built for commercial environments with commercial documentation standards. Organizations operating under compliance obligations — CMMC, DFARS, HIPAA, or internal audit requirements — need IT governance that produces evidence, not just results.
Auditors and assessors evaluate how controls operate in practice — not just whether a policy exists. Most general IT providers rarely produce the structured, traceable evidence that regulated environments require.
For defense contractors: if your IT provider has administrative access to systems that touch FCI or CUI, they are inside your CMMC assessment boundary. Their practices, documentation, and change management become your compliance exposure.
General IT support is reactive. Governed environments require structured change control, documented configurations, and traceable actions — every time. A ticket-driven model cannot produce audit-ready evidence when it matters.
Every SLBNow IT engagement is led by senior practitioners and built on documented controls, audit-ready evidence, and structured program governance. Defense contractor clients in Tier 3 integrate directly with an active CMMC compliance program — eliminating duplicate effort and vendor coordination overhead.
Remote end-user support. Minimum 3-month engagement. Priced per environment after scoping call.
Contact for scoping and pricing.
Scope varies by environment complexity. Includes all Tier 1 services.
Contact for scoping and pricing.
Best value for contractors and organizations with active compliance requirements. Includes all Tier 1 and 2 services.
Contact for scoping and pricing.
Not a commercial MSP that added a compliance checklist. A program governance firm that delivers IT services already operating inside your compliance framework — led by senior practitioners from day one.
SLBNow is a CyberAB Registered Practitioner Organization. The IT services we deliver are structured to produce audit-ready evidence — not just working systems. Every configuration change, access action, and support event is documented to withstand assessor review.
Every engagement is led by senior practitioners with hands-on experience in federally regulated IT environments — including managing a $72M budget across 13 sites and a 156-location IT migration. Senior oversight on every engagement, not junior execution.
Every engagement runs under a defined scope, change log, and reporting cadence. You always have a current record of what was done, when, and why — not a closed ticket and a hope that it was documented correctly.
Defense contractor clients already engaged in a CMMC compliance program can integrate Tier 3 managed IT directly — eliminating duplicate effort, reducing vendor coordination overhead, and ensuring IT and compliance evidence are consistent at assessment time.
No enterprise-scale contracts, no forced tool bundles, no minimum seat counts built for large organizations. Our managed IT model is scoped to small and mid-size clients with lean internal teams who need real governance without oversized overhead.
SLBNow is a certified Service-Disabled Veteran-Owned Small Business. Engaging SLBNow for IT managed services counts toward your SDVOSB subcontracting and socioeconomic goals on federal programs.
A 30-minute scoping call covers your organization type, compliance obligations, current IT setup, and which tier fits. No pressure. If we are not the right fit, we will say so.